29 Apr 2010

Key Takeaways from Google's Think eCommerce

I attended Google's Think eCommerce conference and decided to make a small post summing up key takeaways.

The emphasis was on mobile. It was a fil rouge of the event.

Interesting stuff from the talks:

- Best buy hires social media savvy people on all levels of the company to foster engagement. 

- They are integrating Facebook social plugins on their transactional website to allow comments, Likes and recommendations (Levi's just did the same-but this remark is my copyright)

- They are investing heavily in mobile working hand by hand with Google on customized search results ie find the stores in the first dialog box you get on sponsored results

- Mobile has grown more in the last 18 months than PC has in the past 13 years. 

- Major takeaway was to have separate Google campaigns for mobile as they tend to deliver more ROI (average 5% more) and to give valuable insights on mobile behaviour.

Actions:

- Get on mobile now
- Integrate Facebook Social Plugins
18 Sep 2009

Loving the Concept of Customer Development

During my experience with blur Marketing I have been experiencing a lot what developing our service mean.

We've been testing and integrating feedback. At the same time we where developing our customers along with our service. We were getting them to grow and change with the service we were offering.

A great article by Venture Hacks explains what Customer Development is and how Steve Jobs applies it.

19 Aug 2009

Would You Read This Post?


Douglas White on Social Media Today published a great study on engagement on twitter and online forums.

What appears to be working extremely was:

  • Threads were created as questions so as to elicit a response
  • Forum entries were written in a conversational manner. Not all entries contained brand messages
  • Replies to comments from readers were followed up and brand messages were included when appropriate
  • The brand message was included at least once in all conversations

I strongly suggest you read the rest of the article, impressive numbers!
12 Aug 2009

Build a Brand - Interesting Experiment

Stumbled Upon Build a Brand which appears to be a rather interesting service enabling brands to implement a branding strategy in few clicks.

They are in private beta so I'll be able to tell you more once they let me in.

Although I can see where they are coming from and the one click blogging a la posterous model could be easily transferred to branding, at least for small companies.

Let's see what happens